Title

Customer Service Officer - WFH

Apply before

Feb 18, 2026

City

Karachi

Responsibilities

• Handle inbound and outbound calls professionally and efficiently
• Respond to customer inquiries and provide accurate information about products
• Resolve customer complaints and escalate complex issues to the appropriate department
• Document customer interactions and update CRM systems with accurate details
• Meet performance metrics, including call quality, resolution time, and customer satisfaction
• Adhere to company policies and procedures during customer interactions

Requirements

• 1-2 years of experience in a call center or customer service role
• Excellent verbal and written communication skills
• Proficient in using computer systems and CRM software
• Ability to multitask and work in a fast-paced environment
• Flexibility to work in shifts, including evenings, weekends, or holidays if required
• High school diploma or equivalent; a degree is a plus

Benefits

• Work From Home