Title

Executive

Apply before

May 20, 2026

City

Karachi

Responsibilities

• Coordinate with Stores, Product/QC departments, and support teams to address customer complaints and queries
• Communicate directly with customers via calls and emails to resolve issues and handle exceptional cases
• Manage and track inventory at the location, including receiving, internal transfers, and dispatch to warehouses or branches
• Prepare and share daily and weekly dashboards covering customer complaints, queries, feedback, and performance analysis
• Coordinate with courier partners for pickups and dispatch of articles
• Maintain and update CRM database, including customer profiles, complaints, and query records
• Assist in preparing monthly scorecards for Customer Relationship Executives (CRE)

Requirements

• Bachelor's degree
• 2 - 3 years of relevant work experience

Benefits

• Excellent Salary
• Medical Insurance
• Annual Leaves
• Provident Fund
• EOBI
• Annual Bonus
• Sick Leaves
• Casual Leaves