Title

Shift Manager

Apply before

Apr 09, 2026

City

Lahore

Responsibilities

• Ensure a high level of customer service and customer satisfaction at all times.

• Handle customer complaints and queries professionally and resolve issues promptly.

• Ensure staff follow customer service standards and maintain a welcoming store environment.

• Drive daily sales targets and support the team in achieving store KPIs.

• Motivate and guide sales staff to upsell and cross-sell products.

• Monitor sales performance during the shift and implement quick actions to boost sales when needed.

• Assign tasks and ensure staff productivity and discipline.

• Provide on-the-job coaching to improve product knowledge and sales skills.

• Ensure staff follow company policies, grooming standards, and operational procedures.

• Monitor stock availability on the sales floor and ensure timely replenishment.

• Assist in stock receiving, tagging, and stock transfers.

• Ensure accurate stock handling and loss prevention practices.

• Ensure the store maintains brand visual merchandising standards.

• Arrange displays for Western and Eastern apparel collections according to seasonal trends and promotions.

• Supervise POS transactions including sales, returns, and exchanges.

• Ensure accurate cash handling and billing procedures.

• Ensure the store is clean, organized, and well-maintained.

• Assist the Store Manager in opening and closing procedures when required.

• Ensure compliance with company policies and security procedures

Requirements

• Min. Bachelor’s degree in Business Administration, Retail Management, or related field

• 2–4 years of experience in fashion retail or apparel sales, with supervisory experience preferred.

Benefits

• Excellent Salary
• Medical Insurance
• Annual Leaves
• Provident Fund
• Sick Leaves
• Casual Leaves