Title

Call Center Agent

Apply before

Dec 31, 2024

City

Karachi

Responsibilities

Handle inbound and outbound calls professionally and efficiently.

Respond to customer inquiries and provide accurate information about products or services.

Resolve customer complaints and escalate complex issues to the appropriate department.

Maintain a high level of product/service knowledge to address customer concerns effectively.

Document customer interactions and update CRM systems with accurate details.

Meet performance metrics, including call quality, resolution time, and customer satisfaction.

Adhere to company policies and procedures during customer interactions.

Collaborate with team members and participate in ongoing training to improve skills.

Requirements

1-2 years of experience in a call center or customer service role.

Excellent verbal and written communication skills.

Strong problem-solving and active listening abilities.

Proficient in using computer systems and CRM software.

Ability to multitask and work in a fast-paced environment.

Flexibility to work in shifts, including evenings, weekends, or holidays if required.

High school diploma or equivalent; a degree is a plus.

Benefits

• Provident Fund