Title

Customer Service-WhatsApp

Apply before

Dec 25, 2024

City

Karachi

Responsibilities

Key Responsibilities:
-Proactive Messaging:
-Engage customers by sending updates, reminders, and personalized offers through WhatsApp.
-Keep customers informed and satisfied by providing relevant information that encourages repeat business and builds brand loyalty.

Cold Calling:
-Reach out to customers who have not shopped with us for a while.
-Use effective communication to re-engage customers, highlight new arrivals, and inform them about current offers.

Follow-up with TPL (Third-Party Logistics):
-Collaborate with the logistics team to manage and control returns for orders placed through the WhatsApp platform.
-Ensure smooth handling of returns and address any customer concerns related to their orders.

Follow-up Campaigns:
-Manage after-sales and promotional campaigns by reaching out to customers via WhatsApp.
-Check customer satisfaction levels, gather feedback, and offer exclusive discounts to encourage repeat purchases.

Requirements

-Previous customer service experience, preferably in WhatsApp or messaging platforms.
-Strong communication skills with a friendly and professional tone.
-Proactive approach to solving problems and providing solutions.
-Ability to work independently and meet deadlines.
-Good organizational skills and attention to detail.
-Knowledge of WhatsApp Business or similar messaging platforms is a plus.
-Basic understanding of sales and promotions is desirable.

Benefits

• Excellent Salary